Terms And Conditions

Please read all these terms and conditions.

As we can accept your instructions and make a legally enforceable agreement without further reference to you,
you must read these terms and conditions to make sure that they contain all that you want and nothing that you
are not happy with.  These terms and conditions must be read together with our letter of engagement/contract
which shall be sent to so separately if you confirm that you want to engage us for service provision. If you are
not sure about anything, email us on legal@suigenerislaxsolutions.co.uk. 

1. Application
1.1 These Terms and Conditions will apply to the purchase of the services by you (the Client, or You ). We
are Sui Generis Lex Solutions Ltd, a company registered in England and Wales , Company
Number 12499103 whose Registered Office is at Office 238,  321-323 High Road, Chadwell Heath
 Essex, RM6 6AX, email address:  legal@suigenerislexsolutions.co.uk   (the Service Provider, Us or We).
1.2 These are the terms on which we supply our services to you.  By requesting any of the Services, you agree
to be bound by these Terms and Conditions.  You can only contract us for the services from the website if you
are eligible to enter a contract and are at least 18 years old.

2. Interpretation
2.1 Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade,
business, craft, or profession;
2.2 Contract means the legally binding agreement between you and us for the supply of the services;
2.3 Delivery Location means the Supplier's premises or other location where the Services are to be performed
or received;
2.4 Durable Medium means paper or email, or any other medium that allows information to be addressed
personally to the recipient, enables the recipient to store the information in a way accessible for future
reference for a period that is long enough for the purposes of the information, and allows the unchanged
reproduction of the information stored;
2.5 Instruction means the Customer's request for the Services from the Service Provider as submitted
following the steps by set out on the website by email, through our online contact form, by telephone or
any other communication method by which a request for the services is made
2.6 Privacy Policy means the terms which set out how we will deal with confidential and personal
information received from you via the Website or any other means of communication;
2.7 Services means the services advertised on the website, or any other means of communication by which we
publicize
2.8 Website means our website www.suigenerislexsolutions.co.uk on which the Services are advertised.

3. Services
3.1 The description of the Services is as set out on the Website, catalogues, brochures, statement on
services, your letter of engagement or other form of advertisement.
3.2 In the case of Services supplied or performed to your special requirements, it is your responsibility to
ensure that any information or specification you provide is accurate.
3.3 All Services which appear on the Website are subject to availability as determined by our capacity to
perform at any given time.
3.4 We reserve the right to make changes to the available Services as determined by our capacity at any
given time. We will strive to notify you of these changes.

4. Client responsibilities
4.1 You must co-operate with us in all matters relating to the Services, provide us and our authorised
employees and representatives with access to any relevant information and documents under your control
as required, provide us with all information required to perform the Services and obtain any necessary
licenses and consents (unless otherwise agreed).
4.2 Failure to comply with the above is a client default which entitles us to suspend performance of the
Services until you remedy it or if you fail to remedy it following our request, we can terminate the
Contract with immediate effect on written notice to you.
4.3 It is the client`s obligation to pay for the services as required, either upfront or on presentation of an
invoice. Failing to settle any sums due shall entitle us to terminate the contract and proceed for recovery of
any sums due, and any costs incurred in the process shall be to the client`s account.

5. Personal information
5.1 We may gather, retain, and use some personal information. Any such gathering and use of your personal
data shall strictly be in accordance with our Privacy Policy which you are urged to familiarize with.
5.2 We may contact you by using e-mail or other electronic communication methods and by pre-paid post and
you expressly agree to this.
6. Basis of Contract
6.1 The description of the Services on our website does not constitute a contractual offer to provide the
Services. When an enquiry has been submitted on the Website, we can reject the instructions for any
reason, although we will try to tell you the reason without delay.
6.2 A Contract will be formed for the Services requested only when you receive an email from us confirming
your instructions and asking you to sign the letter of engagement/contract. It is only after you have signed
the contract and returned it us that the contract is formed and perfected. You must ensure that the
description of the services you require is complete and accurate and inform us immediately of any errors.
We are not responsible for any inaccuracies in the services description instructions given by you. By
placing a request for services through submission of your online enquiry or by email, you agree to us

giving you confirmation of the Contract by means of an email with all information in it (i.e. the Letter of
Engagement). You will receive the letter of engagement within a reasonable time after making the initial
contact, but in any event before performance begins of any of the Services.
6.3 Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 7 days from its
date unless we expressly withdraw it at an earlier time.
6.4 No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made
after it has been entered into unless the variation is agreed by the Client and the Service Provider in
writing.
6.5 We intend that these Terms and Conditions also apply to a Contract entered by you as a Consumer. If this
is not the case, you must understand that certain statutory protections do not apply to you, e.g., if you
engage us for our services in your capacity as a business.
7. Fees and Payment
7.1 The fees (Fees) for the Services, and any additional charges, is that disclosed to you at the date we accept
your instructions and send out to you the letter of engagement or such other fee as we may agree in
writing. Fees for Services may be calculated on a fixed price or in accordance with an agreed formula.
7.2 Fees and charges may include VAT at the rate applicable at the time of the invoice.
7.3 You must pay at the time you return the signed letter of engagement and unless otherwise agreed, payment
is immediately or otherwise before performance of the Services.
8. Service Performance
8.1 We will perform the Services, by the time or within the agreed period or, failing any agreement within a
reasonable time; and
8.2 In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can
require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund
for anything already paid above the reduced amount). The amount of the reduction can, where appropriate,
be up to the full amount of the Fees or charges.
8.3 In any case, regardless of events beyond our control, if we do not deliver the services on time, you can (in
addition to any other remedies) treat the Contract at an end if:
a. we have refused to perform the services, or if performance on time is essential considering all the
relevant circumstances at the time the Contract was made, or you said to us before the Contract was
made that performance on time was essential; or
b. after we have failed to perform on time, you have specified a later period which is appropriate to the
circumstances, and we have not performed within that period.
8.4 If you treat the Contract at an end, we will (in addition to other remedies) promptly return payments made
under the Contract subject to any charges for services already rendered or performed.

8.5 We do not generally render our services to residents outside the United Kingdom and the European Union
unless the subject matter of the services rendered are within these jurisdictions.

9. Withdrawal and cancellation (For consumers only)
9.1 If you are a consumer, you can withdraw your instructions by telling us before the Contract is made, if you
simply wish to change your mind and without giving us a reason, and without incurring any liability.
9.2 This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights for
consumers) set out below.
Right to cancel
9.3 Subject as stated in these Terms and Conditions, you can cancel the contract within 14 days without giving
any reason.
9.4 The cancellation period will expire after 14 days from the day on which the Contract was entered into.
9.5 You expressly acknowledge that once you sign and return the letter of engagement, service performance
has commenced and the right to cancel/withdraw from the contract in terms of this clause is lost.
9.6 To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear
statement setting out your decision (e.g. a letter sent by post, fax or email). You can use the attached
model cancellation form, but it is not obligatory. In any event, you must be able to show clear
evidence of when the cancellation was made, so you may decide to use the model cancellation form
9.7 You can also electronically fill in and submit the model cancellation form or any other clear statement
of the Client's decision to cancel the Contract on our website www.suigenerislexsolutions.co.uk. If
you use this option, we will communicate to you an acknowledgement of receipt of such a
cancellation in a Durable Medium (e.g by email) without delay.
9.8. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your
exercise of the right to cancel before the cancellation period has expired.
Commencement of Services in the cancellation period
9.9 We will not begin the supply of a service before the end of the cancellation period unless you have made
an express request for the service during that time, in which event the right to withdraw in terms of this
clause is immediately lost.
Effects of cancellation in the cancellation period
9.9.1 Except as set out below, if you cancel this Contract, we will reimburse to you all payments received
from you if any payment has been made.
Payment for Services commenced during the cancellation period
9.9.2 Where a service is supplied before the end of the cancellation period in response to your express
request to do so, you must pay an amount for the supply of the service for the period for which it is

supplied, ending with the time when we are informed of your decision to cancel the Contract, if we
decide to accept your cancellation request. You will bear no cost for supply of that service, in full or in
part, in this cancellation period if that service is not supplied in response to your request.9.9.3 For the purposes of these Cancellation Rights, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a consumer under an organized

distance sales or service-provision scheme without the simultaneous physical presence of the trader
and the consumer, with the exclusive use of one or more means of distance communication up to and
including the time at which the contract is concluded;
10. Conformity
10.1 We have a legal duty to perform the services with reasonable skill and care.

11. Duration, termination, and suspension
11.1 The Contract continues as long as it takes us to perform the Services.
11.2 Either you or we may terminate the Contract or suspend the services at any time by a written notice of
termination or suspension to the other if that other:
a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the
breach either cannot be fixed or is not fixed within 30 days of the written notice; or
b. is subject to any step towards its bankruptcy or liquidation.
11.3 On termination of the Contract for any reason, any of our respective remaining rights and liabilities will
not be affected.

12. Successors in title and our sub-contractors
66. Either party can transfer the benefit of this Contract to someone else and will remain liable to the other
for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who
it chooses to help perform its duties.

13. Circumstances beyond the control of either party
67. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act
reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but
this will not affect the Customer's above rights relating to performance and the right to cancel below.

14. Privacy
14.1 Your privacy is critical to us. We respect your privacy and comply with the EU and UK General Data
Protection Regulation regarding your personal information.
14.2 These Terms and Conditions should be read alongside, and are in addition to our policies, including our
privacy policy and cookies policy as set out in this Clause.
14.3 For the purposes of these Terms and Conditions:
a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data,
including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR and the
UK General Data Protection Regulation (UK GDPR) .
b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679 and UK GDPR means the UK
General Data Protection Regulation.
c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR and
UK GDPR.
14.4 We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
14.5 Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal
Data while providing the Services, we will comply with our obligations imposed by the Data Protection
Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information
is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organizational measures to ensure your Personal Data is secure.
14.6 For any enquiries or complaints regarding data privacy, you can e-
mail: legal@suigenerislexsolutions.co.uk.

15. Excluding liability
15.1 We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused
by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i)loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii)loss (eg loss of profit) to your business, trade, craft or profession which was not reasonably foreseeable.

16. Governing law, jurisdiction, and complaints
16.1 The Contract (including any non-contractual matters) is governed by the law of England and Wales.
16.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales.
16.3 We try to avoid any dispute, so we deal with complaints as follows: If any dispute arises, Sui Generis Lex
Solutions and the Client shall make a genuine endeavor to negotiate in good faith to settle the dispute. If
the parties cannot resolve the dispute themselves, either party may submit the dispute for mediation to a
mediator approved by both parties.
16.4 If you are a resident of the EU, please note use of the European Online Dispute Resolution (ODR)
platform provided by the European Commission is not available in resolving disputes with us.
Model cancellation Form
To           Sui Generis Lex Solutions Ltd  Office 238  321-323 High Road, Chadwell Heath   Essex RM6
6AX        Email address: contact@suigenerislexsolutions.co.uk  Telephone number:      I/We[*] hereby give
notice that I/We [*] cancel my/our [*] contract of for the supply of the following service [*], Ordered on
[*]/received on [*]______________________(date received) Name of consumer(s): Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

Date
  [*] Delete as appropriate.